The device needs to be connected to the internet to be able to download music. When you change music, the player will automatically start to download the new songs. If you changed the current soundtrack or playlist, but still experience that your device is playing songs from the old one, it's usually because the player hasn't downloaded the new music yet. Troubleshoot this by doing the following:
1. Check your internet connection
Check if you have an Internet connection by visiting a random website, e.g. www.soundtrackyourbrand.com. If the network doesn’t work, please troubleshoot your internet connection.
2. Clear the cache
If you want to remove all songs saved from the old soundtrack or playlist, we suggest you clear the cache on your device. The device will delete already download songs and start downloading new ones from the soundtrack or playlist that you'd like to use. This could, for instance, be helpful if you scheduled Holiday music to play in December and want to make sure no songs like that play in January.
3. Check that music is scheduled
If you're using a schedule, make sure music is set to play on the time and day when you want it to play. Login to your account, go to "Your music" and open the schedule. If the schedule is planned on the wrong time, you can easily adjust the time for when the music is planned to have music playing again in no time.
Still experiencing problems with music playback? Troubleshoot your device here.