This message is shown on your account when we can’t connect to your player. There can be several reasons to why you see this message as it's shown when:
- The player lost its internet connection
- The player isn't powered on
- The application isn't running on your Android, iOS or Windows device
If music is playing
If your device is playing music it means it's playing downloaded/cached songs in the offline mode. You can learn more about our offline mode here. You will see the message every time the device loses internet connection, so there is usually no reason to worry – especially if you're using a WiFi connection. The message will go away when the player is online again.
The time stamp will tell you when we lost the connection to the player. If you see this message for a few days, and the device should have been able to reconnect to the internet by then, we advise you to troubleshoot your device and network to avoid any future issues. Follow these instructions.
If music is not playing
If music is not playing, you need to troubleshoot your device. Follow the steps in this article.